agentic-state
AI can explain a public service far better than it can reach one, across 166 countries
RADAR finds AI can describe public services far better than it can reach them. The repair is stable URLs and sensible bot policies, which is exactly why it will take a decade and why it looks like infrastructure.
The Vallance opportunity: agents read what screen readers read
Britain built the world's most admired government website and skipped the platform beneath it. The agentic wave is a second offer, on one condition.
Government services are over-represented in AI conversations by a factor of almost twenty
Google's ATLAS report, drawn from nearly 15 million Gemini interactions, finds government-services queries over-represented by roughly twenty times their share of American time-use hours. People are already using AI as an unofficial interface to the state.
AI agents are more obedient than the people they act for
Fourteen frontier models were run through the same choice-architecture nudges used on humans, in PNAS. People accept an explicit default about 88 percent of the time; the agents acting for them comply far more readily, which changes who a nudge is really aimed at.
What is actually holding governments back on the agentic state
When it comes to The Agentic State, what is actually holding governments back? The launch of our vision paper last October triggered months of conversations with governments across every continent.
Singapore's governance framework for agentic AI in government
Singapore's IMDA released a governance framework for agentic AI in government (via Drasko Draskovic, PhD). It is careful, thorough work on oversight, testing, and accountability.
Public services will not be shaped by the interface alone
About a year ago, Luke Jordan and I argued that the future of public services would not be shaped only by user interfaces, but by agents acting on behalf of users.
When agents start negotiating on our behalf
Super interesting, and it connects to something we've been thinking about in our work in The Agentic State: AI agents are not a substitute for fixing bad UX, but they are arriving regardless.
The AI future is about identity, territory and governance
The AI Future Isn't Just About Algorithms: It's About Identity, Territory, and Governance. Thank you for the opportunity to speak at last week Techritory Forum in Riga!
The agentic state, second version
Last week, at the Tallinn Digital Summit, we launched the second version of The Agentic State: a vision for how governments can use AI agents not to replace human judgment, but to redesign how the state itself works.
The agentic state: ten functional layers of government, revamped
New paper on The Agentic State Very happy to share 'The Agentic State: How Agentic AI Will Revamp 10 Functional Layers of Government and Public Administration'.