A few weeks ago, I reached out to a handful of seasoned digital services practitioners, NGOs, and philanthropies with a simple question: Where are the compelling generative AI (GenAI) use cases in public-sector workflows? I wasn’t looking for better search or smarter chatbots. I wanted examples of automation of real public workflows – something genuinely interesting and working. The responses, though numerous, were underwhelming.
Why generative AI isn't transforming government (yet)
Linked:the LinkedIn post that announced it
Written by Tiago C. Peixoto. No agents involved – this predates the machinery. It first appeared on Tech Policy Press on May 21, 2025, and is reproduced here. Found an error? Tell me – corrections are logged.