Lots of procurement, limited learning

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The GAO’s April report on federal AI acquisitions (GAO-26-107859) title reads agencies “should collect and apply lessons learned to improve future procurements.” They are not doing it. Federal agencies more than doubled their use of AI between 2023 and 2024, and across the four departments GAO examined – Defense, Homeland Security, GSA and Veterans Affairs – not one was systematically documenting what it had learned from buying any of it. Nothing new under the public sector’s sun.

The reason is deceptively simple: officials did not record lessons because “their departmental policies and guidance do not require them to do so.” Not incompetence, just an absent requirement, which inside a bureaucracy is the same thing as a prohibition.

GAO also highlights that agencies fail to collect lessons “including when an acquisition was discontinued.” But the discontinued acquisitions are the expensive ones: somebody already paid for the finding that a tool did not survive a real caseload, and that finding now sits in somebody’s head who might not have the incentive of going around screaming “it didn’t work!”

GAO’s remedy is a repository at GSA. But a repository is a place to put things, and the finding was that nobody is required to put anything anywhere…

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